{"id":485,"date":"2021-07-10T01:09:13","date_gmt":"2021-07-10T01:09:13","guid":{"rendered":"https:\/\/help.noritz.com\/?post_type=ht_kb&p=485"},"modified":"2021-07-12T17:17:12","modified_gmt":"2021-07-12T17:17:12","slug":"supportoverview","status":"publish","type":"ht_kb","link":"https:\/\/help.noritz.com\/index.php\/knowledge-base\/supportoverview\/","title":{"rendered":"Parts Order & Support Overview"},"content":{"rendered":"\n

This article will go over the basics of using the Noritz Support and Parts ordering website. Some things may have changed from our old website and some things may have been moved around. <\/p>\n\n\n\n

How to Begin<\/h2>\n\n\n\n

Start by using the search bar at the top of the website to type in either a Model Number<\/strong> or a Part Number <\/strong>to narrow down your search. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Website Tools<\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Technical Documents <\/strong>– use this page to search for downloadable documents, manuals and heater certifications by a heater’s model name.<\/p>\n\n\n\n

Parts Categories <\/strong>– narrow down your parts search by choosing the parts category<\/p>\n\n\n\n

Product Information<\/strong> Page<\/strong>– the most comprehensive portion of the site. You can narrow down by heater type and then heater model. From here you can choose the exact model and find all the following:<\/p>\n\n\n\n

  • Full Heater Specs and information<\/li>
  • Downloadable Technical Documents <\/li>
  • Heater Warranty Information<\/li>
  • Heater Parts Diagram<\/li>
  • Parts Search Filter<\/li>
  • Available Parts for Purchase<\/li><\/ul>\n\n\n\n

    Knowledge Base – <\/strong>The article you are currently reading is housed on the knowledge base. This self-help document center houses searchable information available to the public to help answer common questions you may have.<\/p>\n\n\n\n

    Heater Information Page<\/h2>\n\n\n\n

    The heater information page is a comprehensive summary of the heater. Here you can toggle between the information available on the product.
    <\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Technical Literature<\/strong> – Downloadable manuals and PDFs the product<\/p>\n\n\n\n

    TANKLESS PARTS DIAGRAMS<\/h3>\n\n\n\n

    Use the embedded PDF to look for your particular part. Use the zoom tool<\/strong> and scroll bars<\/strong> to move around the document. <\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Be sure to use the ORDER NOS. <\/strong>not the Part Nos. The ORDER NOS.<\/strong> is what you should be using to search for your part.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    IN-PAGE PARTS FILTER<\/h3>\n\n\n\n

    Once you have identified your ORDER NOS. <\/strong>you can use the filter to narrow down your search.<\/p>\n\n\n\n

    \"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

    This article will go over the basics of using the Noritz Support and Parts ordering website. Some things may have changed from our old website and some things may have been moved around. How to Begin Start by using the search bar at the top of the website to type…<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[100],"ht-kb-tag":[],"class_list":["post-485","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-support-parts"],"_links":{"self":[{"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/comments?post=485"}],"version-history":[{"count":4,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/485\/revisions"}],"predecessor-version":[{"id":502,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/485\/revisions\/502"}],"wp:attachment":[{"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/media?parent=485"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=485"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}