{"id":441,"date":"2021-04-17T09:41:05","date_gmt":"2021-04-17T09:41:05","guid":{"rendered":"https:\/\/knowall.dev19.bigideas.io\/?post_type=ht_kb&#038;p=441"},"modified":"2022-03-02T02:16:37","modified_gmt":"2022-03-02T02:16:37","slug":"dripping-water","status":"publish","type":"ht_kb","link":"https:\/\/help.noritz.com\/index.php\/knowledge-base\/dripping-water\/","title":{"rendered":"What should I do if I see water dripping from the bottom of my unit?"},"content":{"rendered":"\n<p>Water dripping from the bottom of a heater typically indicates an internal leak or rain water entering through the exhaust vent. If you have this problem follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Shut off electrical power to the unit either by unplugging from the outlet or shutting off the switch or circuit breaker the unit is wired to.<\/li><li>Shut off cold water supply (also turn off hot water if you have <strong>isolator valves<\/strong><sup>1<\/sup>)<\/li><li>Drain water from unit using either isolator valves or black plastic <strong>drain plugs<\/strong><sup>2<\/sup> on bottom of heater.<\/li><li>Use our <a href=\"https:\/\/contractorfinder.noritz.com\/contractors?installer=false&amp;servicer=true\" target=\"_blank\" rel=\"noreferrer noopener\">Contractor Finder<\/a> to locate a local service representative.<\/li><\/ol>\n\n\n\n<p><br>&nbsp;Following these steps will minimize the chance of electrical damage within the heater.<\/p>\n\n\n\n<p><strong>drain plugs<\/strong><sup>2<\/sup><br>small, black, plastic fittings located on the bottom of Noritz Tankless Heaters which when unscrewed allow water to drain out of the heat exchanger.<\/p>\n\n\n\n<p><strong>isolator valves<\/strong><sup>1<\/sup><br>a valve assembly used for descaling a tankless heater; they typically consist of a shutoff valve for the hot and cold water connections, flush port connections for the hot and cold water connections, and an integrated pressure relief<\/p>\n\n\n\n<p>Applicable Models<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Models:<\/strong> ALL MODELS<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Water dripping from the bottom of a heater typically indicates an internal leak or rain water entering through the exhaust vent. If you have this problem follow these steps: Shut off electrical power to the unit either by unplugging from the outlet or shutting off the switch or circuit breaker&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[5],"ht-kb-tag":[21],"class_list":["post-441","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-general-questions","ht_kb_tag-general"],"_links":{"self":[{"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/comments?post=441"}],"version-history":[{"count":2,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/441\/revisions"}],"predecessor-version":[{"id":713,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/441\/revisions\/713"}],"wp:attachment":[{"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/media?parent=441"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=441"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}