{"id":120,"date":"2021-04-12T21:27:37","date_gmt":"2021-04-12T21:27:37","guid":{"rendered":"https:\/\/knowall.dev19.bigideas.io\/?post_type=ht_kb&#038;p=120"},"modified":"2022-03-02T20:05:42","modified_gmt":"2022-03-02T20:05:42","slug":"errorcode16","status":"publish","type":"ht_kb","link":"https:\/\/help.noritz.com\/index.php\/knowledge-base\/errorcode16\/","title":{"rendered":"Error Code 16"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>EC16 or Error Code 16<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The 16 error code occurs when the outlet water temperature spikes to an abnormally high value. The heater will restrict its water flow as an additional precaution. The error code is reset by unplugging the heater, waiting 20 seconds, and plugging it back in.<br>&nbsp;<br>&nbsp;Common causes for the 16 error code are:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Scale deposits<\/strong><sup>1<\/sup> in the <strong>heat exchanger<sup>2<\/sup> <\/strong>and water components<\/li><li>Improperly adjusted <strong>manifold<sup>3<\/sup> <\/strong>pressures<\/li><li>Wrong gas type<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong>For further technical assistance call 866-766-7489 or use our <a rel=\"noreferrer noopener\" href=\"https:\/\/contractorfinder.noritz.com\/contractors?installer=false&amp;servicer=true\" target=\"_blank\">Contractor Locator<\/a> to find a local service representative.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ARTICLE DEFINITIONS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Scale<\/strong><sup>1<\/sup><br>A hard mineral coating which forms on the surfaces of water piping. Scaling is more prevalent in areas with high <a href=\"https:\/\/help.noritz.com\/index.php\/knowledge-base\/water-hardness\/\" target=\"_blank\" rel=\"noreferrer noopener\">water hardness<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Heat Exchanger<\/strong><sup>2<\/sup><br>A device used to transfer thermal energy between two or more fluids (e.g. air, water, oil). The fluids are typically separated and not allowed to mix.<br><br><strong>Manifold<\/strong><sup>3<\/sup><br>A heater component which distributes gas to the burner plates<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>EC16 or Error Code 16 The 16 error code occurs when the outlet water temperature spikes to an abnormally high value. The heater will restrict its water flow as an additional precaution. The error code is reset by unplugging the heater, waiting 20 seconds, and plugging it back in.&nbsp;&nbsp;Common causes&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[26],"ht-kb-tag":[28],"class_list":["post-120","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-error-codes","ht_kb_tag-errorcodes"],"_links":{"self":[{"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/comments?post=120"}],"version-history":[{"count":5,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/120\/revisions"}],"predecessor-version":[{"id":768,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/120\/revisions\/768"}],"wp:attachment":[{"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/media?parent=120"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=120"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.noritz.com\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}