• Returns and Claims

    To process returns and claims please visit the following link https://support.noritz.com/return-and-claims

  • Will Call Instructions

    How to pick up a part at our Will Call at our California or Georgia locations After placing a Will Call order please allow at minimum of 1 hour for order processing before pick up. Upon arrival, go to the back of the building to the door labeled Will Call…

  • What’s the difference between EZ and EZTR?

    Wondering what the difference is of our Noritz EZ Series models? EZ98 or EZ111 Are the standalone tankless unit sold separately. This is just the heater itself and purchasing heater-only allows the plumber or contractor to install the heater based on whichever the installation scenario calls for. EZTR40, EZTR50, EZTR75…

  • Parts Order & Support Overview

    This article will go over the basics of using the Noritz Support and Parts ordering website. Some things may have changed from our old website and some things may have been moved around. How to Begin Start by using the search bar at the top of the website to type…

  • Parts Ordering : PROCard Members

    Use Your Email Address Upon PROCard Sign Up If you’re an existing PROCard member you can use the email you used when you signed up to login to the Support & Parts ordering website. This is the same email that get PROCard notifications at. Password On your first login you…

  • Upgraded Isolation Valves (2021)

    Upgraded for 2021, our Noritz isolation valves have been given a new ergonomic design for easier use. The hot and cold water service valves now feature redesigned levers for smoother turning and faster water control. Features• More Compact Design• Easier to Operate Handle• Low Profile• Reversible Handle Position on Hot…

  • What does the flow meter alarm set button do? What does 990 mean?

    Flow Meter Alarm Button The flow meter alarm1 set button lets you set an alarm for a volume of water that passes through your heater. The alarm has settings from 10 to 100 gallons. 990 is the default setting, which means that the alarm is off. The flow meter alarm1…

  • Will I need to increase my gas line size?

    Noritz recommends a minimum ¾” gas line for our products. This may need to be bigger depending on length and BTU1 load. For help with specific sizing, consult with a licensed plumber to determine exact size needed. Please visit http://www.noritz.com to find a local installer. See also installation manual located…